Apex Legends Dev Tracker

Hi @ALGS-DEV,

Please see the post above. If you have a negative balance, that means the coins were already spent when the refund was processed.

Hey @relaxior 

You can only reset account progress like that by unlinking your platform account from your EA profile. There is a warning that you must accept when making these changes. Is that what happened on your account? 

 

 

Hi @kaijjan 

 

I would recommend reaching out to our support for further account assistance. 

 

Create a support ticket on our help site with this link.

 

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to re...

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Hey @iqingyuyu,

 

Typically we would see a negative coin balance like this if a recent coin purchase has been refunded. 

 

Please take a look through our article here for more info, or see below.

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Why is my Apex Coin ...

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Hi @aSaZein,

We wouldn't have any other options at this point, sorry. As mentioned above, only our Terms of Service team can review these and once they've declined to remove a penalty multiple times, that will be final.

Locking the thread here as there's nothing more we can do on the forums.

Hey @Not_Nikhil,

 

Unfortunately it isn't possible to refund in-game skin purchases like this.

Wees aardig voor elkaar | Be kind to each other

Hi there, @ANTITNA69 

 

I'm sorry to say, we're not able to help with this over Answers HQ. You'll need to contact an advisor again to get some assistance. To do that, please open a case here. Our chat advisors are not bots.

Sadly, I do not have any additional details that I could share about the reason for the ban. 

Hi @AmIBoL2, 

 

Hmmm, I'm not sure why. Did you reach out to the Terms of Service using the Dispute button? 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you ...

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Hey @aSaZein,

 

An appeal with the ToS team is the only method to have these actions reviewed. 

 

If our Terms of Service team has completed multiple reviews and declined to remove the penalty, there will not be a way to unban the account.

Hey @aSaZein,

 

If you've created that many appeals and they have been declined, I'm afraid that would be final.

 

This is not something we're able to change here on the forums either, sorry. 

Hey @aSaZein,

 

I'm afraid we cannot review or change any account bans or suspensions here on the forums.

 

If you believe an action was taken on your account incorrectly, please feel free to create an appeal here for our Terms of Service team to review. 

 

It sounds like you may have contacted support or created an appeal once, but you're a...

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Hi @Kashiyamoon,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @M1ngEZPZ 

 We are unable to access the specific details regarding the cause of your ban. Nevertheless, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form: 

 
Get information about your EA Account lock, ban, or suspension...

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Hi @AmIBoL2,

Thanks for that. Please click on the 'Dispute' button to reach the Terms of Service team with an appeal if there's been a mistake there. They'll take a look into things for you.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for ...

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Hi @1nscription,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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@ddarksphinx 

 

The Terms of Service team (not regular support) reviews all penalties, even in-game bans.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

 

Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavio...

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Hey @ddarksphinx,

 

I was more looking for the case number to share some feedback about the interaction, as we cannot take any actions on the forums.

 

In this case however, they're speaking more about using the forums to provide feedback, not to have anything changed on the account.

 

In a situation where you're looking to appeal an action, you must speak with support, we cannot take any account actions via the forums, period. Sorry for the confusion.

Hey @ddarksphinx,

 

Do you happen to have the case number where you were told to post on the forums? That's unfortunately incorrect as we cannot make any changes to your account here, and we'd be unable to review or change any bans as a result.

 

To appeal any account actions, you'll need to follow these steps as that is the only means of appealing. 

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Hey @7686006,

 

I can understand you're trying to find an alternate channel to get some additional information, but I'm afraid we are not able to discuss any details about an account here on the forums.

 

The only place to appeal an account action will be through our Terms of Service team with these steps. 

 

If you've already gone through t...

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