Apex Legends Dev Tracker

Hey there,

 

I've edited the post just to remove the actioned username. If that resulted in the account being actioned, please don't repeat it here either.

 

Regarding the ban itself, I'm afraid there is not an alternate route to appeal an account action. The only method to do this would be through our Terms of Service team, which it sounds like you've already done.

 

If they've reviewed an action multiple times and declined to remove the penalty, that would be final and not something we can change here either, sorry.

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Hey @NBDPHOENIXX,    Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control. ... Read more

Depending on the store where you purchased the coins you also need to provide proof of purchase with your case. Please make sure to check the requirements and the examples here on our website. 

You can submit a new appeal if you have any information to share. The team will always ensure the sanction was correctly issued.

@xBOBOTECHx 

 

Check the following link for info on securing your account: 

 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

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We do not have access to the specifics of your ban, so we cannot provide more information. Our Terms of Service team specializes in handling such disputes. 

  

Here are the steps you need to follow to reach them using the web form:  

  

Get information about your EA Account lock, ban, or suspension  

 

Please note that if your claim has been denied by the Terms of Servic...

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@Padawan_Flamingo,

Unfortunately we're not able to change what platform a code is for. I can only really recommend that you're more careful with what platform you buy your codes for in the future.

Wees aardig voor elkaar | Be kind to each other

@Redzso051,

 

Ah, I thought I'd shared a link with you already. My mistake! We have an article that shows you how to use EA Help so you can contact live support here.

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Hi there, @wyqnp 

We're not able to help with missing content over Answers HQ. Please open a case with an advisor here so they can investigate this. Thank you.

@LaniMrFPS 

 

You're very welcome. Please reach out again if you have any other issues.

@LaniMrFPS 

 

I don't know why they would refer you here as unlinking an account and losing your progress is not a bug. To get your progress back, you'll need to relink the accounts. You'll need to continue working with an advisor to get some help with this.

Hey @Redzso051,

 

Are you sure that you want to delete your EA account, and not just update the email address on it? In either case, you can reach out to our live support team, and they can take a look at how they can help you. Just note that if you don't have access to the email address they'll need to ask you for some account related information in order to verify you as the account owner, so try to keep that information on-hand.

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Hi there, @LaniMrFPS 

 

We're not able to help with hacked accounts over Answers HQ. An advisor will need to assist with this. To get in touch with one, please open a case here. Thank you.

Hey @icenzz,

 

If you suspect that your account was hacked, then I recommend that you reach out to our live support team as soon as possible so they can take a look at this for you. We can't really help with account issues here on the forums, but they'll know how they can help.

Wees aardig voor elkaar | Be kind to each other

I am happy to hear that, @MumbuI Thanks for letting us know 😉👍

@wri48cjbgmux,

 

did you follow the link in my previous post and look for your issue there? You will have to choose the right product and then choose the issue based on the available topics and which one of them is closest to your issue. This will then give you the option to contact support or for you to be redirected to the relevant help article.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hey @tophmoaxas 

If it's been over 24 hours since your purchase, I suggest attempting a basic troubleshooting step first.  

Try logging out and logging back in. If the problem persists, please follow this article on our website: 

  

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Hey @Guayabal78,

 

While we're not able to help with account issues like linking here on the forums, I'd recommend reaching out to our live support team so they can take a look at how they can best help you get your Xbox account to an EA account you have access to.

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Hey @Padawan_Flamingo,

If you received a code for Switch, then you'll unfortunately need a Switch in order to redeem it. As for refunds, I'd recommend reaching out to Target to see if they can help you with one. We can only really help with purchases made directly through us.

Wees aardig voor elkaar | Be kind to each other

Hi there, @LnWGaMex 

 

We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for submitting a dispute, please see the article here. Thank you.

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