Apex Legends Dev Tracker

Hi @wyqnp,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @CWWdashabi,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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After you submit your case through that link, can you also see it in your account history? https://help.ea.com/en/help-my-cases/

 

This isn't something we can change here on the public forums, but just in case, please also contact our Terms of service team so they can review your account 

 

Get information about your EA Account lock, ban, or suspension  

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We can't reset the time for account linking, unfortunately. Have you checked with our support team to see if there are any options? 

I tested it there @Chungy_Cheese and it worked, try a different browser to see if that helps.

Darko 

Hey @BumBumDip,

 

Are you noticing any missing skins or cosmetics on the account, or just the level change?

 

From a quick look it doesn't appear the account was wiped, so I suspect you may just have been closer to level 500 and are just working your way through the second set of 500 levels. Does your level 10 badge have a green background?

 

We increased the level cap a little while back, so yo...

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Hello, @r1m93 

 

We're not able to help with the password to your email. If you need help with your EA account password, please contact an advisor as I mentioned above.

Hey @joelv7,   Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   For banned accounts you'll need to ... Read more

Hi @scrappy20ni 

 

To confirm which platform/client do you play on?

 

If you play via the EA app, you would want to speak with our support to further look into this and see what options may be available. 

 

How to use EA Help

 

For other platforms, I would recommend reaching out to their support depending on where you might play. 

 

Cheers!

 

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Hey @zhangshaozhong,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.

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Please get in touch with our support team for further assistance; we will investigate this.  

The only way to appeal is by following the steps above @Chungy_Cheese 

Darko 

Hey @LGDGGJ 

Sorry to hear about the trouble with your account. 

If you wish to appeal the ban, you can contact our dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:  

  

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Hey @MumbuI 

If your Steam account has been banned for some reason, you need to contact Steam support in order to dispute that sanction. We are not able to remove sanctions on Steam.

Just in case, please also download the game on the EA app and check if you can play it. 

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@H8fulGarret wrote:

So long story short: I've got scammed by EA for 1000 Apex Coins, thanks for help, leaving that game...

 

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Those coins were not purchased from us. They were purchased from a 3rd party retailer. 

@H8fulGarret 

 

I'm very sorry. We cannot help with codes over Answers HQ. Support also cannot help with codes purchased from 3rd party retailers.

@H8fulGarret 

 

We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.

Hi there, @H8fulGarret 

 

It sounds like you purchased the content from a 3rd party retailer. In that case, the advisor is right. You'll need to contact them for help with either getting a refund or granting a new code.

Hello, @ValcBathwater 

 

We cannot help with banned accounts over Answers HQ. For more information on bans as well as instructions for disputing them, please see the article here. I'm now locking this thread since we cannot hel...

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