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Hi @Survivorflash,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned. Sorry, I don't have better news, It's never a great feeling to discover your account has been compromised and then banned.
If you're concerned someone's hacked your account, I would still strongly encourage you to go through ...
Read moreSorry to say @Sp3NgL3R_MF but if our TOS team has denied your appeal then that would be that.
It is not possible for us or anyone else to change the outcome of a TOS investigation.
Darko
Hey @Sp3NgL3R_MF if our TOS team has denied multiple appeals then there is nothing anyone can do to change this.
After a certain point our TOS team will no longer review appeals.
Darko
Hey @NKDrac if our team has declined your appeal then it would mean that there is evidence the action was correct. If this is the case then there is nothing we can do to change this.
Darko
If our TOS team has denied your appeals @NKDrac then there is nothing we can do to change that.
Darko
You will need to speak to our Terms of Service team in relation to any ban @NKDrac
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Hi @katmallainious,
Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts.
The good news is linking back up your original EA account with the Apex game saves on it may restore the content:
EA_Help wrote:
If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.
...
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