Rainbow Six Siege Dev Tracker

Hey @axez69

You have posted this in the Mario and Rabbids Kingdom Battle forum. I believe you are referring to Rainbow 6 Siege?

I'll move the post to that forum, but please reply just to confirm that is correct first of all.

Hello everyone thanks for posting about your issues connecting to the West Europe servers.

At the moment we have not had any reports of issues which would cause you not to be able to connect to the Western servers

Can you let us know the following so we can forward this to our Siege team if needed >>

• What ISP do you use?
• Are you connected to a Playfab or Amazon Gamelift server by default?
• Are you able to send us a link of your gamesettings.ini file for us to check?

Hey @BigDrag0n-0 thanks for getting in touch with us again.

What regional version of the website are you trying to access? Do you have the URL link you can post in the forum, so I can see if I have the same problem accessing our Help website? (My default en-gb website seems to be working okay at the moment >> https://www.ubisoft.com/en-gb/help/contact)

If you ever have trouble accessing our Help website and 'contact us' details, you can also message us for help with an issue, via our Twitter and Facebook direct message here >>
Twitter Support -  ...

Hello everyone, just a quick update regarding audio bugs.

Tomorrow we have maintenance that will last for about 1 hour, so you may not be able to log in during this time.

The maintenance is to fix some of the missing sound effects and VO that can occur in the game. As this thread's topic seems to be about audio issues in the game in general and not about any specific one, I just wanted to post an update about this particular audio issue in case it affects your game.

Please see our tweet for the exact times when this hotfix will take place >>

Hello @predatory_-0 thank you for reaching out.

We have an issue ongoing at the moment specific to a 2-0x00000D00C error code which is seen, then a ban given without any timer.

Can you please confirm if you saw an error message or error code?

Hello @miko251 thanks for getting back to me and thank you for letting me know the Geforce Experience overlay was possibly causing this issue, glad to hear this has seemingly resolved for you.

As for the  2-0x0000D00 error code you mentioned, unfortunately, this is something our players have contacted us about a lot in forums recently. We are currently investigating what is causing it. If you would like to read more on this error code, please see our main thread about this here where we are gathering player information >> ...

Hello @pwn_believable thank you for getting in touch with us.

The Raptor Legs charm for the bug hunting incentive ended with the release of Year 7 and our changes to the bug reporting initiative. Any players that were eligible pre-year 7, should have received an email from us confirming they were eligible, then the charm would have been delivered to their account.

As we have now entered Year 7 the Raptor Charm is no longer available since we changed the incentive of the Bug Hunting scheme and Ubisoft Support and the Siege team are unable to add this to your...

Hello @LeMeDebuff I am sorry to hear of your black screen of death!

In order to try and resolve this issue or narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide? This guide contains the most common fixes for this issue and will also help rule out if it was caused by hardware, software, corrupted file, Windows settings and out-of-date drivers > ...

Hello @Exam1999, for all missing in-game items, as per our pinned post, we ask that you contact us about this through our Ubisoft support website here, so we can check your account and purchase details >> https://www.ubisoft.com/help
 
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Hello there @grimm_shady1 thanks for getting in touch.

We currently have no steps or troubleshooting we can give you to fix this error code but we are investigating this now.

For more information on this error code and temp ban, please see our main thread about this issue here >>
https://discussions.ubisoft.com/topic/161708/

Hello @henry_05not thank you for getting in touch with us about this visual glitch.

Are you able to record a video or screenshot of this in your game menu, and then link it to us in this thread so we can review this?

To send us a clip or screenshot of this happening in-game >

Please press your controller's Share button, this will allow you to capture a video clip/screenshot, then your console will ask you to upload it straight to YouTube or Twitter. After uploading to one of these websites, you should be able to post the URL link to the video in this thread.

Hello @armednhamered thanks for posting about these missing sounds and detailing when it happens and on what maps.

We have maintenance scheduled for tomorrow that is aiming at fixing the missing audio sound effects on all platforms.

Please stay tuned for the update, more information to follow here >>

Hello @AKdasArabia,

At the moment you are posting in our English-speaking forum for the game, if would like any help from Ubisoft Support, please use a translator to post your question in English, we can then advise you further on these forums.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language > https://www.ubisoft.com/help

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Hello everyone, thanks for getting in touch with us about this new error code.

This is currently under investigation, we understand you may receive a disconnection ban without a specified duration time of how long this will last.

Please check our thread about this issue here for more information and please provide the details requested in the thread, thank you >>
https://discussions.ubisoft.com/topic/161708/y7s2-duration-is-not-displayed-for-temporary-bans-error-code-2-0x00000d00...

Hello @bossbezlat thank you for getting in touch with us.

To check your PC and PSN account are correctly linked to the same Ubisoft account, please sign in to our account management website here > https://account.ubisoft.com/en-US/account-information

If you are still having trouble synching progression or you are unable to link accounts, contact us privately about this over one of our support links, so we can check your account details for you and try to help you from there >

Ubisoft Email/Live Chat support - ...

Hello @frowoggo thanks for getting in touch with us.

The Squad up, friend referral/reactivation will only work if you and your friends play on the same platform.

Can you please make sure to also follow each of the steps in our Squad Up guide, on how to qualify and redeem any bonus skins here >>
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Hello @nightsunbro I am sorry to hear you are having problems with the overlay in-game.

Can you please check both settings in both Steam and Ubisoft Connect launchers settings, to double check you have enabled both? >
Steam > Settings > Steam Overlay > In-game > uncheck 'Enable the Steam overlay while in-game'
Ubisoft Connect > Settings > General > uncheck 'Enable in-game overlay for supported games'

You can also try turning one launcher overlay off temporarily, in case it causes conflict with another as a test.

...

Hello @kingstonsnelson thanks for sharing this issue you have faced with your Dual Sense PS5 pad and thanks for sharing this workaround too.

The officially supported controllers for Siege on PC are >
 
DualShock 4 Controller
DualSense Controller
Xbox 360 Controller
Xbox Elite Controller 2
Xbox Wireless Controller
Steam Controller (only in Steam compatibility mode)

Please note, that you may need to connect and power on your controller before opening the Connect launcher, for it to register and allow the correct controller button...

Hello everyone, for more information on our friend referral program 'Squad Up' please see our step-by-step guide here on how to enable this for you and your friends on the same platform >> https://www.ubisoft.com/en-gb/help/rainbow-six-siege/article/earning-rewards-through-the-rainbow-six-siege-referral-program/000068330

There are a few requirements described in the guide above that you will and your friends will need to meet first, in order to be able to receive the rewards.

Rewards should be granted within 24 hours when requirements are met.

Hello everyone, sorry to hear you are having some trouble with the walk action in-game.

Could you please answer the following to help us gather more information on the issue for our Siege team >>

• Can you let me know what operator this affects, or does it affect all operators you have played as?
• Can you also let me know what key you have bound to this action? Have you tried binding any other keys to this action?
• What is the name of the keyboard you use?
• What regional key layout do you use > English US, Engish UK, other? (Have you also checked your WIndows keyboard settings, to make sure you have the correct regional profile selected, as can be a common cause of issues with keybinds?)