Rainbow Six Siege Dev Tracker

Hey NSTDUTY7,

I can see your case is with the escalations team.

Thank you for your patience while we look into this.

Hi there, so we can get this looked into could you confirm whether you believe you are missing the core game Operators or those which were included in the Year 1 Pass.? While the Ultimate edition should give you access to all post launch Operators, you will still need to unlock the Core / Legacy Operators at 1000 Renown each. You can find more details regarding the contents of each game edition here.

Hey,

This sounds rather odd if you are on a different account but the same settings in-game with a different outcome. It may be best resetting your settings and setting them up as the same again. Take an image of all your current settings in-game, then delete your config file (bare in mind this will delete all of your current settings and your situations progress)

C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Moving this thread to Support for better visibility.

Hey, are you playing on PC or console? If PC, the lag may be performance based rather than connection

Originally Posted by Stalwart.A
I have the same problem here and I have try your method, still not working, when I trying to purchase the credit pack, it will open uplay overlay and pop up a message called “ something went wrong, plz try again in few seconds” and this only happen on credit pack but not skin dlc, I have try to reopen uplay and the game , logging out on both steam and uplay and it still not fixed , I want to buy the nighthaven set , so I hope this problem may solve as soon as possible

Hi Stalwart!

I am sorry to hear you having issues with purchasing R6 credits. I would ask you to wait 48 hours and try to purchase the desired item again. During this time, no ... Read more

Hey, ZygsztanEYEY!

Sorry to hear about your connection issues. If you are able to connect through mobile but not your home internet this would mean there is an issue with your home network, to troubleshoot this please try the steps here:

https://support.ubi.com/en-us/faqs/0...inbow-6-Siege/

If the issue continues after trying these steps, please contact your Internet Service Provider to see if there is any issues on their side. Also please get back in touch here if it is still happening after doing this.

Thank you.

Hey, GJN_mqxi.!

Sorry to hear about your payment issues. Do you have the game on Steam or Uplay. If it is Steam please make sure the Steam Overlay is enabled, you can find how to do this here:

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. ...
Right-click the game in your Library > Select Properties > Under the General tab, check the box next to Enable the Steam Overlay while in-game.
The default shortcut is Shift + Tab.

If it is Uplay, please close any anti-virus or pop up blockers temporarily and test to see if it works.

Please let us know how you get on, thank you.

Hi SickBoyLee!

Sorry you being asked for a key. To correct this situation, I recommend the following troubleshooting steps:

Close the Uplay client completely, ensuring it is not running in the background. You will then navigate to the Ubisoft Game Launcher cache folder, by default located here:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and backup the "ownership" folder to a safe location. Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Epic:

- Open the Epic Games launcher
- Navigate to the game in your Library and click the cog icon.
- Click the Verify button once the drop down menu appears.
- After verification, the launch option appears again.

When this has been completed, try launching the game again. Please also make sure both Epic and Uplay are ... Read more

Originally Posted by Robo-Teh-Kid
What the hell ubisoft? I bought this game a week ago And I still haven't found any match. I would like a refund if it doesn't get fixed soon

Sorry to hear you are not finding a match. Do you get an error message or does it just keep searching with the timer not stopping?

Thanks!

Hey, J-XD!

Sorry to hear that you are experiencing connection issues. Did you complete these steps? Have you tried contacting your ISP?

... Read more

Hey fEL1X97,

Thank you for reaching out to us and I am sorry to hear about this.

Just to clarify, are you possibly receiving error code 3-0x0001000B? If so, not sure whether you've tried already, but there's a dedicated article regarding the issue, therefore try completing steps suggested and let us know whether your issue persists.

Hi iceplague007!

Sorry to hear the game crashes on launch. What is the error you receive? If you prefer, please show a screenshot of that.

Thanks!

Thanks for that information! Please try the steps in our PC Troubleshooting support article.

If the issue persists, please create a support ticket on our support site as they will be able to assist in more detail.

Please provide a DXDI... Read more

Hey, Dr.Blastmaster!

Sorry to hear that you are experiencing issues adjusting your game resolution and setting to full screen. What happens when you hit ALT + ENTER on the keyboard when you're in-game? Does it set the game to full screen properly? Have you tried changing the resolution and refresh rate on borderless/windowed mode to see if that resolves the issue?

If you continue to have trouble with this, try deleting your .ini file for Siege. You can locate this by going to C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​ and deleting the file "GameSettings.ini"​​. The game will automatically create another file for you when you launch the game again.

If none of this helps, please update case 10380174 with the results so that a specialist can assist further. Apologies for the inconvenience.

Thanks ... Read more

Hey there!

It can take up to 24 hours for your credits to appear. If it has been more than 24 hours, simply DM us or message us on Facebook. We will then be able to help you further!

Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out ... Read more

Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found ... Read more

System requirements

Minimum requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
RAM: 6 GB
Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 256 kps upstream

Recommended requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
RAM: 8GB
Video card: Nvidia GeForce GTX 670 or AMD Radeon HD797... Read more

Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
... Read more