Rainbow Six Siege Dev Tracker

Please restart your PC, run Uplay and Steam as administrator, and then verify your game files in Steam. Let me know if that helps!

Hey there, please be advised bans are put in place for breaches in our code of conduct.
For temporary bans, please be aware this cannot be shortened or revoked.

Apologies for any inconvenience.

Please add your system files to the ticket so we can look into this for you. Thanks!

Originally Posted by IPP.RazorBasic
when i start r6s all internet from my computer just disapears like from discord,steam,google chrome etc.
and i dont know what to do whit it

Hey,

Just to confirm, this happens every time you launch the game?

Hi PieroDeiBoschi! I was able to locate your ticket in our system. I checked over your MSINFO file.
Please uninstall the following programs:
- Cheat Engine 6.6
- WebTorrent
- LogMeIn Hamachi
- CAM (Disable or uninstall)
These programs tend to cause conflicts with Ubisoft titles.
You also have a lot of programs on startup. Please disable those.
Please also mention on your ticket what HDD you have R6S and Uplay installed on.

Originally Posted by Hayashii_FXX
tambem apareceu para mim,porem comprei com credito da
carteira steam

I replied on your thread, can you check that out?

Originally Posted by Frappe_
I have the exact same issue its been 24 hours and no reply from ubisoft even though steam and my bank confirmed the transaction, I need help on this issue as well.

Hey,

I can see that you just connected through chat, are you able to add your launcher logs to the ticket that was created. We will need to escalate this to the game team:

launcher_log.txt located in "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs"

@NoahXprshuN Your ticket has been sent to the proper team for investigation. You should get a response within the next few days regarding this issue.

Please note if you continue to bump the thread like you were earlier, we will place an infraction on your account for breaking forum rules. I completely understand this may be a frustrating issue, but I assure you the shop team are working to resolve it for you. We appreciate your patience as the team is working through it. Thank you for checking back in on this issue.

Hey there! Please note the 48 hour message means a reply may take up to 48 hours.
Unless you are referring to the fact you were told to wait 48 hours before attempting to purchase something, which is related an issue where your account was put on hold due to failed purchase attempts. Your ticket was passed on to the proper team for investigating. If you do not hear back within 2 days, you can send me a DM with your ticket number. I completely understand your frustration, and ensure you the team is working to resolve this for you.

Let us know if you have any further questions anditofernando!

Hello ZeiYouQian, welcome to the forums!

Sorry to hear that happened. For any reports, could you please open the ticket in our Support website? Thanks!

Hello Prime.BTX! I see you already have a ticket about this issue, and it has been passed on to the correct team. You should get a response via your ticket once one is available for you. Thanks for reaching out!
Please do not open multiple tickets about the same issue, as it will not speed up the process and only slow things down further for the team as a whole. We understand your frustration and urgency, and appreciate your patience as the team works to resolve this for you.

Hi NoahXprshuN! Bumping threads is against the forum rules. Please refrain from doing so.

Please follow this FAQ regarding missing credit purchases. We cannot assist with missing credits over the forums, as this is handled via a ticket. Please open a ticket with proof of purchase for your credit pack, and the team will investigate it for you. Thank you!

Hey BigMcMacc! I've looked into your MSINFO file you provided on your ticket. Your MSINFO file shows that you have MSI Afterburner and Rivatuner installed. Can you either disable or uninstall these programs? They tend to cause conflicts with Ubisoft titles. Additionally, there seems to be a few programs on startup. Make sure you have everything off.
It appears your copy of Windows is not officially up to date. Can you double check for any failed updates?

Please let us know if the steps in this post help you to connect. Note that to the best of my knowledge you can tur... Read more

Please let me know if running the .exe file for Rainbow Six Siege in compatibility mode for Windows 8 helps with this issue.

Yo!

Can you attach your msinfo to the case? We need to see this info to see what crashed, cheers

Originally Posted by fruitlessfibula
Yeah, I've been having the exact same issue!

Sorry to hear that. Could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

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I'm sorry to hear you are having continued issues! Do you get any sort of error code? Are you playing in a group or solo? Do you have a different experience when playing either in a group or solo compared to playing as the other?

Hey xElectriX_v2!

The ports needed for PC are different to PS4.
Can you go through the steps in this guide here.
This should get you up and running