Rainbow Six Siege Dev Tracker

Hey as advised in the thread earlier, please submit a support case so that we can investigate this.

https://support.ubi.com/cases/new

Hey HenriqueFO_!

This issue usually occurs when you're logged in on a Ubisoft account that the game hasn't been bound to after activation on Steam, you may have more than one Ubisoft account. To determine this we need to take a look over your existing Ubisoft account(s) which we cannot do over the forums as we need to obtain some account information from you. Please head here and create a support ticket so we can investigate this for you.

Hey,

As it has been mentioned previously, we need you to contact us through a support ticket for this here with any screenshots of your proof of purchase, so these can be looked into.

Hey guys,
If you haven't already please complete basic connectivity troubleshooting first.
We have steps for each platform here:
PC PS4 ... Read more

Hey Rollyes, our team will be able to provide more info on this, you can contact them here.
We recommend checking you are accessing the correct store for your region, the use of VPN when accessing stores may also cause issues.
Thanks!

Hey VelocitaOfLight!

Thank you for contacting us.

In this particular instance, can you please visit our support website and submit a ticket by logging in and selecting 'Contact Customer Support'. Additionally, if you could also attach a screenshot to your ticket, showing a record of your purchase as per following F... Read more

Hi Foam_Peanut,

Sadly, we are unable to refund in-game purchases.
You can find more information on our refund policy here: http://store.ubi.com/uk/faq

I understand your worry in regards to changing router settings, but you would really need to try and perform those steps. 99% of the time, this is where the issue lies. Perhaps you could contact your ISP for help changing the settings?

Hey there Drone.Cadhi,

Thank you for the screenshots! It does sound like this was some sort of connection error during the game. However, it seems almost as if this then led into a crash, judging by your description.

Please run through this and this, to ... Read more

Hey there!

We're going to need to check your Ubisoft account to see if we can figure out why this is occurring which we cannot do via the Ubisoft forums. Can you head to our support website and submit a ticket so we can take a look?

Hey there! Can you please check you have no background applications or processes with overlays such as Discord/Overwolf/Steam?

Originally Posted by ZOUHIRtheKILLER
My friend put in a wrong email by accident and cant play ranked because he needs 2 step verfication but he cant get the code because he put in de wrong email how can he change de email. pls help us.

Hey! We will need to look into your friends account further, however, we are unable to do this over the Ubisoft Forums.

We ask that they contact us on ... Read more

Hey Frostbite0208!

Thank you for contacting us.

We are not aware of any issues regarding players unable to play Ranked in Rainbow Six: Siege if they have 2-FA enabled on their account in order to play Ranked games.

Please make sure you have enabled 2FA on the correct Ubisoft Account and please note that if you do see in-game notification saying that "0 security is active" despite 2-FA being enabled - this is only a visual issue that we are looking into.

Should the issue persist, let us know!

Hey guys!

Thank you for contacting us.

In this particular instance, I would like to ask you to submit a support ticket by going to our support website, logging in and selecting 'Contact Customer Support' and provide relevant information regarding your issue. These issues are being discussed on individual basis and therefore that would be the only way going forward.

Once this is completed, please advise your ticket number and we will forward to one of our teams who will review your case and will get back to you ... Read more

Hey there, welcome to the forums!

I'm sorry that matchmaking was taking too long. I would recommend going through this FAQ to try and resolve this.

If the issue persists, please get in touch with us and include a screenshot of your port forwarding settings!

Hey J.rE, thanks for reaching out!

I appreciate you passing along the details of this player, I have removed them but recorded them.

I will pass this information to our securities team for investigation. Please note, we can only communicate the outcome to the sanctioned player.

I hope you continue to enjoy the game!

Hi Optimus9398!
I have made sure the TTS is on your account
You should now be able to access it from Uplay PC

Hey mAgic.24K!

Sorry to hear that you are getting this error. We ask that you complete our connectivity troubleshooting guide in order to try and get this resolved.

If the issue is still happening please ... Read more

Hey Erwin_the_third,

This issue is often caused by corrupted local save files.To try and resolve it, please run through the steps in this FAQ.

Just a heads up, though! This will reset your Operator loadouts and Situation progress. But it should sort out the issue.

Hi there!

We can help you with this issue but we cannot do so on our forums unfortunately. Your best bet would be to head here and create a support ticket and we can then assist with account recovery