Rainbow Six Siege

Rainbow Six Siege Dev Tracker




14 Dec

Comment
    UbiMorning on Support Forums - Thread - Direct
Thanks VeTaL.-! An agent has responded to your case with some steps to try. We appreciate you sharing your ticket!
Comment
    Ubi-Gumdrops on Support Forums - Thread - Direct
Hey KamiYamabushi! Thanks for the update!

Does this happen with all Operators? Unfortunately the earlier video is no longer available to compare what you experience. Would you be able to provide your own footage at all?

13 Dec

Comment
    UbiMorning on Support Forums - Thread - Direct
Glad to hear it!!
Comment
    UbiMorning on Support Forums - Thread - Direct
Thanks for the work around!

12 Dec

Comment
    UbiGabrinth on Support Forums - Thread - Direct
The only place where you can request an appeal for a permanent ban is on our support website.
Comment
    UbiGabrinth on Support Forums - Thread - Direct
Others are having this issue, yes. Some have said the issue was related to their Steam overlay not being enabled. To check this right click on Rainbow Six Siege in your Steam library.
Comment
    Ubi-Gumdrops on Support Forums - Thread - Direct
Hey Miri1907_! Did you try any of the troubleshooting steps so far?
Comment
    Ubi-Gumdrops on Support Forums - Thread - Direct
Hey H0TSh0T__! Can you take screenshots of your Port Forwarding and send them in a new support case? Let me know the case number once it's submitted.
Comment
    UbiGabrinth on Support Forums - Thread - Direct
Anyone still having these issues should reach out to our technical team with a copy of your system files.

11 Dec

Comment
    Ubi-Litten on Support Forums - Thread - Direct
Hi there,

Thank you for providing these images, we do appreciate the support from our players regarding this and I will make sure to forward these details to our game team for further investigation.

Also, please feel free to submit reports of any further suspicious activity via a support ticket here along with any images which you can upload as advised in the following ... Read more

09 Dec

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey berm, I'm sorry to hear that. I'd advise caution if you are unsure of what someone is typing in chat, as we are unable to revoke or shorted temporary bans.
If you suspect anyone is in breach of our code of conduct please do continue using the in-game report feature so we can investigate.
Thanks.

08 Dec

Comment
    UbiMatcha on Support Forums - Thread - Direct
It's possible there's another Uplay account the game was activated on, have you been able to open a support ticket?
We'll need account info from you so we'd be unable to assist further in a public forum
Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey JoufulKiller,
Our support team are unable to revoke or shorten temporary bans I'm afriad. It's unlikely the phrase you typed in chat would have been the cause, as bans are put in place for breaches in our code of conduct.
The length of ban you received will have been for multiple instances of a breach in our code of conduct, please bear in mind bans can be retroactive.
For your reference, please check our full code here.
Thanks.
Comment
    UbiMorning on Support Forums - Thread - Direct
Hi guys! Can you see if you have any other overlay options enabled? Things like Discord have been known to cause issues. I'd also recommend disabling other background applications in case of software conflicts.

07 Dec

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@ mooseairborne, you will only receive this error message if you are logged into the incorrect Ubisoft account.

Please ensure you are logging into the correct account.

If you continue to experience this issue, please create a case on the support website.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey there,

Can you confirm if you're still experiencing this issue?

Does this happen every time?
Comment
    Ubi-Shikallum on Support Forums - Thread - Direct
Originally Posted by PICKLE-ARMY
I have the same problem. Ever since the update it says Redirecting to steam, and then nothing happens and it spits me back out to the main menu.
Can you make sure you are running everything as admin? Uplay PC, Steam and the game .exe

06 Dec

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@Vaju44, allow me to clarify.

I misread the information on your account regarding owning the game on Steam, my apologies!

Did you try running the game and Uplay with admin rights at all? You didn't specify in your last response.

I would also recommend clearing the Uplay cache here.

Let me know the outcome
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for confirming that, @LostCause_.

You might be able to run the game, however, we do not officially support laptops.

Can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?

Thanks.