Rainbow Six Siege Dev Tracker

Hey VoodooDrache, welcome to the forums.

Have you tried the steps outlined here? They will ensure the best connection to our servers, and should cut down the waiting time.

I would also suggest verifying the game's files, in... Read more

Originally Posted by ESP_Xterminio
Ask paysafecard from the website to get a credit card, it's that easy. It works like a normal credit card only that feeds from paysafecard credits

It sounds like this may be your best option if you're determined to use the paysafecard system.

Originally Posted by Jebudo
I'm having a similar issue. High ping in the SBR server due to a bad hop server in the route:
https://postimg.cc/bs6jHt9j

I play other five games and the ping is fine (below 38ms). When playing siege, I was used to get around 46ms. Now I can't get anything lower than 160ms. Created a ticket [08086978] to no avail.
It seems I will have to give up playing this game.

Hi Jebudo! I am sorry to hear about you having a high ping. We cannot say for sure that t... Read more

Originally Posted by MatejQQQ
No Paysafecard is not like a credit card or something like this . Paysafecard is code and it looks like this https://prnt.sc/mpozg1 .

Ah okay I see.

In that case, I personally am not sure. I recommend reaching out to our ... Read more

All of you should have access to the TTS. If it is still not in your library, please reinstall the Uplay client.

For anyone else missing the TTS from their library, you can reach out to the Facebook/... Read more

Hello everyone! Please note that playing on the same network is generally okay, but occasionally some issues can pop up depending a couple of variables such as router settings and overall connection speed.
If both PCs have previously been able to connect to the same game on the same network for you before, try using different DNS settings. We recommend using the ... Read more

Hey MatejQQQ,

What platform are you playing on?

I believe those cards work just like a regular credit card, right? So you should just be able to use it in the shop to buy credits.

Hello,

Thank you for reporting this issue with your store in the game.

We are aware of the issue preventing you to access the store tabs and are investigating it. Sorry for any inconvenience caused.

Usually this has to do with watching the stream on a different Twitch account than the one linked to your Ubisoft account. I don't want to ask private information here on the forum, but you can reach out privately to our team on Twitter or Facebook with the account information for your Twitch account. They can let you know what Twitch account is linked to your Ubisoft account.

Hey tegrateht,

I am sorry to hear you did not get the Diamond Charm.

I have checked the eligibility on your account and it appears you were not eligible for the Diamond charm.

Apologies for any inconvenience.

Hey MalibuTiger22!

I'm sorry to hear that the TTS for Rainbow Six: Siege is not shown in your games library anymore.
I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.

You can find more information on the TTS here.

Hi Ducks_kill,
As advised, the TTS server version of the game will only be visible whilst the TTS is active.

Hey folks, thanks for getting in touch and watching the Invitational!

All of your charms may not be showing on your account just yet. Give it another 12 hours, and get back to us if they still don't appear.

Thanks for adding your logs, we will get back to you as quick as possible.

Thanks for sharing MemeSupremacy!

Hi QueenKatsuki! Please note that the TTS is currently closed. You will be able to access the TTS once the server becomes available again. We recommend keeping an eye on the Siege Twitter and Facebook for information about when the TTS will be live once again.

Hi Le.Grv! This is a known issue the Siege team is currently investigating. We strongly recommend these connection steps to see if this may help you access the store.

Hey! Sorry to hear about this.

Please make sure you have Steam Overlay enabled, this should resolve your issue.

If by chance the issue still remains, please create a support ticket and provide launcher_log.txt from the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

You can find steps on how to submit files here.
Once provided, we will escalate your support case to the R6 team.

Thank you.

Thanks for sharing what worked for you