Anno 1800 Dev Tracker

@arthas2010 Hi there and welcome to the forums

I am sorry to read that you are having this issue as well!

It is still being looked into by our development team. Please keep an eye on the Known issues: (https://trello.com/b/rldv58ho/anno1800-known-issues-board) list for news.

Thanks!

@StefanKiryanov Hi there and welcome to the forums

I am sorry to read that the game does not start any more!

Unfortunately, the file you were trying to send is restricted, and we do not have access to it. Could you please make it accessible?

Also, could you please try verifying the game files in Ubisoft Connect, to see whether any issues show up?

Thanks!

@AORUS2017 Hi there, and sorry for the late reply Thank you for the screenshot!

Once you have the other images, please upload them as well, and we will look into everything

Thanks!

@hundreAd1800 Hi there, and thank you for the screenshots

Looking at the pictures and the icons, it seems like "Captain of Industry" is only active in the new world. Can you try to activate it for the Old World as well?

Thanks!

@pafc_ Hi there and welcome to the forums

It is still planned to fix this issue with an upcoming update. Please check out the patch notes once they have been published.

Thanks!

@Ponse0077 Hi there and welcome to the forums

I am sorry to read that you and your friend are encountering this issue!

We do have a dedicated support article for this error message. Could you please try going through the steps here and let me know whether that helps at all?

Thanks!

Agreed. Definitely seems to be a newer thing @Asterix201252,

Thank you again for helping.

No worries @Asterix201252,

In truth, you're doing us a favor by testing it and updating so take as long as you need. I really appreciate it.

Thank you so much @Asterix201252, I went ahead and got that to them.

Are any of you using any mods?

Just the Jornelo for this workaround @Asterix201252. I would cry for and with you if it was all the normal houses as well.

And that does seem to be how the workaround is working though the teams are still investigating the whole situation. You could definitely try to import from another island, but I honestly have no idea whether that would work the same way. If you do try it, could you update me and let me know what happens?

Thanks for trying those steps and grabbing us those screenshots @LootSoldat.

Also, hello @IconSeven, I'm sorry it's holding you back from starting a new campaign. I wholeheartedly understand and would do the same in your position. 

After a bit of digging, I can see this is a different issue than the one that was resolved previously. I'...

Hey @schaedi61,

@Asterix201252 is definitely correct here and it's weird that's not progressing properly for you so I'm really sorry to hear that. Did the other m...

Anno is definitely *easier* the more display space you have to work with @Kajsa.

And oooh! I hadn't thought to play with my ini file and I'd actually been running into pretty much the same thing. Thanks for sharing that with everyone and I hope your next 900 hours are a breeze.

Hey @AndyStennett , thanks for coming back to us and sharing your further troubleshooting.

At present, from here on the forums, we won't be able to assist further. The reason for this is that our next steps would be to use your system files you've sent across on the support case to investigate further, and this is something we can't do in this public space. However, one of our support specialists will get back to you as soon as possible, on your support ticket, with next steps.

Hey there @Turbogoko , thanks very much for this report! Many thanks also to ...

Hey @HobbitStomper and @Asterix201252 , thanks very much for sending over your thoughts about skyscrapers and mail! I've gone ahead and highlighted this thread to our ...

Hey @LootSoldat , thanks very much for reaching out about this. My sincerest apologies for the frustration over this questline. I can see our team has several investigations open, and are working to get this resolved.

For the specific scenario of the Queen not turning up, though, I can see we'd verified that as fixed back in 2021, so it's really unfortunate to hear that you've run into this issue. Can you make sure you've done the troubleshooting guide for me? In particular from the guide, please make sure you are running the game with admin...

Hey there @Asterix201252 and @DocSholto

Asterix, I know you have already sent us two save files so one of those may already have this bug on display. If you can ...

Hey there @Asterix201252

This is an issue we had under investigation, and is considered a separate issue from the No Schnapps problem. I'm going to go ahead and add your save file and user info to our investigation!

Hey there everyone.

This is an issue our team is already aware of, and there is a workaround we know of that we would like for someone to try, to confirm if it still works on the current update.

1. Build a single Jornelo Hacienda House on the affected island. If you already have multiple jornelos on the island, you will need to remove all of them but one to test this.
2. Produce Schnapps on the same island, it will only ever be supplied to that one house.

Please let me know if this prevents that newspaper report from triggering.