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Hey @shaun1567,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.
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Hey @shaun1567,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.
... Read moreHi @abdenour001
I would recommend reaching out to our support for further account assistance.
Create a support ticket on our help site with this link.
We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.
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Hi there, @ShowMakerOnAPEX
You can only link one Steam account to an EA account in its lifetime. You can try contacting support to see if they have any other options though. Please follow the steps here for opening a case.
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can you please answer the question regarding when you started playing Apex through Steam?
We don't have access to account information and data here in the forum, which is why I'm asking these questions - as I said before, if unlinking the Steam account caused the issue, then relinking it most likely will solve the issue.
When the Steam account was still linked, did you ever play through the EA app directly? If yes, were you able to play with your complete progress then?
if your Steam account is encountering error messages, I would suggest contacting Steam's support to fix it.
Generally speaking, due to cross progression, your progress should be saved on the EA account, even without Steam linked to it any more. When did you start playing Apex through Steam?
Are you logged into the correct EA account?
please link the Steam account to the correct EA account again and check if that fixes the issue.
Hello @cUs-b_850,
what do you mean when you say that your number unchained steam?
If you unlinked Steam from your EA account, you will have to relink it to that same EA account in order to get your steam progress back. All progress is linked and saved to the EA account, not the steam account.
Hey all, if there is a ban on your account then you will need to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
They are the only ones who can assist you.
Darko
Hey @MrWizzzz this is not somethign that we have any say over: https://help.ea.com/en/help/faq/ea-games-unavailable-in-some-countries-or-regions/
Because of EA’s need to adhere to certain embargoes, sanctions, or laws, our games sometimes ...
Read moreHey @juicay,
If this is linked to an EA Account you no longer have access to, it would be best to get in touch with support directly so they can take a look.
If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help lo... Read moreHey @BNJTH98,
If you're not able to use these steps to unlink a platform, you may need to speak with support so they can remove the link.
Please keep in mind that unlinking platforms can cause issues including a loss of progress. Even if you're...
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Hey folks,
Just to check, if you are using any programs like reWASD, DS4Windows, AutoHotKey, etc., can you try disabling them to see if you're able to launch Apex normally?
It may help to try a clean boot of your system to see if this issue still occurs after that. Steps to perform a clean boot can be found here.
Hey @Neymar_Ant,
I moved your post here as it seems to be the same issue. This should have been fixed now. Could you please let us know if you're able to play with your friends and if the rank shown is correct?
Thanks,
