Hey there @AliceInDayDream
Sorry to see you're having issues.
If this happens often have you given any of the suggested steps here a try?
In regards to our support site, we are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hello @agenttrouble,
Thanks for reaching out.
As this issue requires us to look into your Ubisoft account(s), this unfortunately isn't something we can assist with via the public forums.
We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hey @Blu-FS,
We're unable to expedite the speed of our response to you here.
We're working on getting back to a lot of player's cases and queries so please be patient and we'll get back to you as soon as we can.
Your feedback regarding the EU-Central server has also been passed on, thank you!
Hey guys,
Thanks for reaching out.
We have an investigation currently ongoing regarding players not receiving the Season 4 Battle Pass when owning the Year 7 Pass.
A fix is planned for a future patch, but the date of this has not yet been confirmed.
When more details are available, we'll share them here.
Thank you for your patience and apologies for the inconvenience caused!
Hello @ziyadboss,
Thank you for reaching out however I have had to remove some details from your post.
Please be aware that the Ubisoft Discussions are a public forum and posts can be viewed by anymore.
With this in mind, please take care to never share any personal details in any posts, such as your email address.
In regards to your case, we are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case ...
Hello @Navtz,
Thank you for reaching out, I'm sorry you're having issues accessing the game.
As this requires us to look into your account, we wouldn't be able to assist via the public forums.
We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hello @Simecrafter09,
Thanks for reaching out.
We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.
Thank you for your understanding!
Hey @omassi_ ,
Thanks for reaching out, sorry to hear you're missing content in-game.
To allow us to look into this further, please could you update your previous case if you haven't done so already?
We'll be more than happy to take another look into this there.
Thank you!
Hey there @CatRekt,
Thanks for reaching out, apologies for the delay.
This issue is known to and is currently being investigated by the game team.
We don't have any updates to share at this stage I'm afraid but please watch the forums for more news when it becomes available.
Apologies for any inconvenience caused and if there's anything more we can answer, please let us know.
Thank you!
Hello @Eat55hitt,
As temporary bans are issued by an automated system, they cannot be lifted, including by Ubisoft Support. Nor can we make any changes to your records.
We advise taking care with any third party programs you may have installed on your PC (including if they're for making changes to other games) as they may be picked up by the anti-cheat.
If you wish to appeal a permanent ban, you can do so via our ...
Hey there guys,
Thanks for reaching out, sorry for the delay and to see you've been having issues linking your accounts.
Please could you provide us with the further details as requested below?
Thank you!
Hey there @undervaluedbro
Thanks for reaching out, I'm sorry to see you're also having issues.
If this is still the case, please ensure you've given the troubleshooting steps linked below a try.
If there's no change, please reach out to us via the links shared by @Ubi-Mercury below.
Thank you!
Hey there @Hades9288
Apologies for the delay in getting back to you here.
Just checking in on how you're getting on here - are you still unable to launch the game / renew your subscription?
Hey there @R0ck84dger,
Thanks for reaching out to us and reporting this.
Does this continue when verifying the game files too?
If so, please could you capture and share a video of this behaviour so we can pass it on to the team to investigate?
Much appreciated!
Hey there @Xainly,
We're experiencing higher than usual contact volumes across our Support Channels, so please be patient and we'll get back to you as soon as we can.
In the meantime though, a fix for this issue has been pushed so hopefully they've since received access to their Battle Pass now!
Thank you for your understanding!
Hello isak ,
Thank you for reaching out, however we kindly ask that posts are made in a civil and respectful manner and to be mindful of other users on the forums.
We're well aware of issues with the mouse cursor becoming stuck when the game is closed or when the Ubisoft Connect overlay is opened.
Both are being actively investigated with hopes to release a fix in future.
When more details on these fixes are made available, they'll be shared to the forums.
No compensation for this issue is planned at this stage and Ubisoft Support cannot grant this content to you.
Apologies for the inconvenience caused and if you have any further queries, please do let us know.
Thank you!
Hey @PapiRez,
Thanks for reaching out, sorry to see you're also having issues.
Have you checked your Windows Mic settings too?
By going to Windows Settings > Privacy & Security > Microphone - you can check which applications have mic access.
Ensure 'Microphone Access' is enabled and 'Let apps access your microphone'. You can also scroll down to ensure Rainbow Six: Siege has access too.
Do you have any other programs running when the game is open too?
Hey @ScRowdybean,
Port Forwarding is something that it done within the settings for your router.
If you're unsure on how to access or amend these settings, please reach out to your ISP for further support.
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